FREQUENTLY ASKED QUESTIONS
What sizes do you offer?
We currently offer our Classic 4 oz Butter Squishy™ and our Jumbo Butter Squishy™, along with multipacks for anyone who wants more than one!
Is Butter Squishy™ real butter?
Nope! 😂
Despite the name and appearance, Butter Squishy™ is a sensory toy, not actual butter or a food product. Please do not eat it or put it in your mouth.
Who is Butter Squishy™ for?
Anyone who enjoys satisfying sensory toys! Whether you’re looking for something fun to keep on your desk, a little distraction during a busy day, or a unique gift, Butter Squishy™ is a fun option.
Please follow any age recommendations and safety instructions included with your product.
Can I give a Butter Squishy™ as a gift?
Absolutely! Butter Squishies make fun gifts for birthdays, holidays, or just because. They’re especially great for anyone who loves quirky little gadgets and satisfying toys.
📦 ORDERS & SHIPPING
How do I place an order?
It’s easy! Just browse our website, select your favorite Butter Squishy™, add it to your cart, and follow the checkout instructions.
How can I track my order?
Once your order ships, we’ll provide tracking information when available so you can follow your package’s journey.
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible at buttersquishy.store@gmail.com.
We’ll do our best to help, but changes may not be possible once an order has been processed.
What if I entered the wrong shipping address?
Please email us as soon as possible with your order number and the correct shipping address.
We’ll do our best to update your information before your order ships.
What if something is wrong with my order?
Don’t worry, we’re here to help!
If you receive the wrong item, something arrives damaged, or there’s another issue with your order, contact us at buttersquishy.store@gmail.com.
Please include your order number and a brief explanation of the problem. Photos are also helpful if your item arrived damaged.
We’ll review the situation and help you figure out the next steps.
💳 PAYMENTS & RETURNS
What payment methods do you accept?
We accept major credit and debit cards through our online checkout, along with any additional payment options displayed at checkout.
Can I pay using Cash App?
Yes! 💚
If you select Cash App at checkout, you’ll receive instructions for completing your payment through our official Cash App account.
Please remember that Cash App payments must be received and verified before your order can be processed.
Is my payment information secure?
Card payments are processed through Shopify’s payment system. We don’t ask customers to send their credit card information through email or our contact form.
Do you offer refunds?
Refund requests are handled according to our Refund Policy, which you can find at the bottom of our website.
If you have questions about a purchase, feel free to contact us before ordering.
💚 ABOUT BUTTER SQUISHY™
Where is Butter Squishy™ based?
Butter Squishy™ is an independently owned small business based in Texas, USA.
We’re proud to be building our brand right here in the Lone Star State!
Is Butter Squishy™ a small business?
Yes, we are!
We’re an independently owned business, and we’re just getting started. Every order means something to us, and we genuinely appreciate everyone who chooses to support our growing brand.
Why should I shop with Butter Squishy™?
Because we believe shopping should be fun!
Our goal is to bring you satisfying products at affordable prices while providing the kind of personal customer service that makes shopping with a small business special.
We appreciate every customer, whether you’re ordering your first squishy or coming back for more.
How can I contact Butter Squishy™?
You can reach us directly at:
buttersquishy.store@gmail.com
Whether you have a question about a product, need help with an order, or just want to get in touch, we’re happy to hear from you!
Do you personally handle customer questions?
Yes! As a small business, we take customer service seriously.
We want every customer to feel taken care of, and we do our best to give each question or concern the attention it deserves.
💌 STILL HAVE QUESTIONS?
We’re always happy to help!
If you couldn’t find the answer you were looking for, feel free to reach out.
Email: buttersquishy.store@gmail.com
Thank you for supporting Butter Squishy™. We appreciate every order and every customer who helps our small business grow.
STAY SOFT. STAY SQUISHY.™