Refund policy

Last Updated: October, 2026

At Squishly™, we want every customer to love their purchase! We understand that sometimes things don’t go as expected, and we’re here to help.

1. Returns & Refunds

We accept return requests within 30 days of delivery.

To qualify for a return:

  • Your item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • You must provide proof of purchase or an order number.

Due to the nature of our sensory products, items that have been used, damaged after delivery, or excessively handled may not qualify for a return.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photos showing the issue.

If we confirm that your item arrived damaged, defective, or incorrect, we will arrange a replacement or refund at no additional cost.

3. Return Process

To request a return, contact our customer support team through the Contact Us page on our website.

Please include:

  • Your full name
  • Your order number
  • The reason for your return

Our team will review your request and provide return instructions.

Please do not send items back without contacting us first.

4. Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs.

If the return is due to an error on our part, such as receiving a defective or incorrect product, Squishly™ will cover reasonable return shipping costs or provide another appropriate resolution.

Original shipping charges are generally nonrefundable unless required by law or the issue was caused by our error.

5. Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before orders are processed or shipped.

Once an order has shipped, it cannot be canceled and must follow our return process.

7. Nonreturnable Items

The following items are generally not eligible for return:

  • Used or heavily handled sensory toys
  • Products damaged through misuse
  • Items returned without prior authorization
  • Items that do not meet our return conditions

These exclusions do not limit any rights you may have under applicable consumer protection laws.

8. Contact Us

Have a question about a return or refund?

Please reach out through the Contact Us page on our website.

We’re always happy to help!

Squishly™ — Stay Soft. Stay Squishy. 🧈